Choosing a security company means deciding who you trust with your people, your property and your reputation. Before you sign, check these ten things. They apply to any provider, and we have noted how Optimum Security Services measures up so you can hold us to the same standard.
1. A current NSW Master Licence
In NSW, a security company must hold a Master Licence, and every guard needs their own security licence. Ask for the number and check it. Ours is NSW Master Licence 000104762.
2. Licensed, trained guards
Ask how guards are screened and trained, and whether they hold the right licence for the work on your site. Every Optimum Security guard holds a current NSW security licence.
3. Industry membership
Membership of ASIAL, the Australian Security Industry Association Limited, shows a company that follows industry standards. Optimum Security Services is an ASIAL member.
4. Independent certification
ISO certification means a company’s quality, safety and environmental processes are independently audited. We hold ISO 9001 (quality), ISO 14001 (environmental) and ISO 45001 (health and safety).
5. A clear response time
Ask how quickly a guard can reach your site when something goes wrong, and get the answer in writing. We can have a licensed security guard at your site within half an hour of your call.
6. Someone answering 24/7
Security problems do not keep office hours, so check that someone answers the phone at 3am. You can call us on 1300 449 882 at any time.
7. Reporting you can see
A good provider shows you what happened on every shift, not just when something goes wrong. Our guards file daily and incident reports through our online portal.
8. Experience with sites like yours
Look for work similar to your own. Recent Optimum Security work includes overnight static guarding, access control and patrols at The Rathbone in Surry Hills for Buildcorp, access control and mobile patrols at Spring Square in Bankstown, and overnight perimeter patrols for Snackbrands Australia in Orchard Hills.
9. The services you need under one roof
Using one provider for guards, patrols, events and lock-ups keeps things simple. We provide security guard hire, mobile patrols, construction site security, event security and concierge services.
10. Local knowledge and national reach
A company that knows your area, and can grow with you, saves you changing providers later. We are based in Mascot, cover Sydney and regional NSW, and work Australia-wide, with staff positioned nationwide.
Compare before you sign
Use this list when you compare quotes, and ask every provider the same questions. To talk about security for your site, call 1300 449 882.